Our Values

Our mission is to Make Membership Worthwhile. To help us achieve this, we have a set of values that give clarity to our purpose and guidance for our actions.
Committed

Committed

We are engaged.

We keep to promises and meet our customers’ expectations.

We are persistent in our pursuit of success.

Cost Effective

Cost Effective

We always look for good use of resources.

We budget fairly and robustly.

We act competitively.

Customer Focused

Customer Focused

We offer a very high level of service.

We listen to and learn from our customers.

We are friendly, approachable, supportive, understanding and responsive.

Inclusive

Inclusive

We establish partnerships with customers.

We embrace diversity in all that we do.

We work towards one goal and one vision.

Innovative

Innovative

We challenge current processes or traditional methods.

We act proactively and creatively.

We encourage and accept new ideas.

Integrity

Integrity

We consider the interests of others and respect their views.

We are fair in all of our dealings.

We offer the option of ethical investments.

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