Our mission is 'Making membership worthwhile'. To help us achieve this, we have a set of values that give clarity to our purpose and guidance for our actions.
We are engaged.
We keep to promises and meet our customers’ expectations.
We are persistent in our pursuit of success.
We always look for good use of resources.
We budget fairly and robustly.
We act competitively.
We offer a very high level of service.
We listen to and learn from our customers.
We are friendly, approachable, supportive, understanding and responsive.
We establish partnerships with customers.
We embrace diversity in all that we do.
We work towards one goal and one vision.
We challenge current processes or traditional methods.
We act proactively and creatively.
We encourage and accept new ideas.
We consider the interests of others and respect their views.
We are fair in all of our dealings.
We offer the option of ethical investments.