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Contact us

Our office hours are from 8:30am to 5:00pm, Monday to Friday.

If you need to contact us about your pension scheme, please have your ​employer number close by. This is so that we can deal with your call quicker. You’ll find it on any correspondence we have sent you.

Calls may be recorded for training or monitoring purposes.

Pension scheme administration

If your enquiry relates to one of the following, please ​choose your scheme and also ​if it's a Defined Benefit or Defined Contribution scheme below:

  • New members
  • Changes to benefit structures
  • Amendments to contribution rates

Social Housing Pension Scheme (SHPS)

If your organisation is part of SHPS please choose your scheme type below:

Defined Benefit Defined Contribution

Scottish Housing Associations’ Pension Scheme (SHAPS)

If your organisation is part of SHAPS please choose your scheme type below:

Defined Benefit Defined Contribution

Growth Plan

If your organisation is part of Growth Plan please choose your series below:

Series 1, 2 & 3 Series 4

Other Defined Benefit schemes

For any of our other defined benefit pension schemes including Independent Schools' Pension Scheme (ISPS), Pension Scheme for the Education Sector (PSES), CARE, Scottish Voluntary Sector Pension Scheme (SVSPS), Northern Ireland Charities' Pension Scheme (NICPS) and for those organisations who have their own pension scheme: 

0113 394 2552

Or find your scheme on the Employer Scheme List.

Contributions administration

For questions about:

  • Monthly contributions submissions process
  • Employer contact detail changes
  • Enrolling new joiners in defined contribution (DC) schemes
  • Providing online access for your employees in defined contribution (DC) schemes
  • Submitting HR data files

0345 123 6644 

Write to us

Alternatively, you can write to us at: 

TPT Retirement Solutions
Verity House
6 Canal Wharf
LS11 5BQ

You can download a copy of who to contact below:

Still unsure?

Other Defined Contribution schemes

For any of our defined contribution pension schemes:

0345 123 6644

Or find your scheme on the Employer Scheme List.

Corporate Accounting (FRS102)

For questions about SHPS and SHAPS defined benefit accounting:

0113 394 2668

For any other scheme accounting queries:

0113 394 2754

Managing your pension scheme

For questions about:

  • Scheme debt and deficit
  • Scheme withdrawals
  • Employer mergers and incorporations
  • General scheme information
  • Member or board presentations

0113 394 2754