Job vacancy

'Day in the Life' of a Senior Client Relations Manager at TPT

  • What a typical day might look like:

    • Leading a meeting of one of our multi-employer scheme employer committees, bringing in any specialists needed from around the business;
    • Overseeing the onboarding of new trustee clients, to ensure they receive a high-quality client relationship service from their first day with us;
    • Working on trustee governance reporting material, with the support of our award-winning communications team;
    • Presenting as part of a pitch team to a potential new trustee client, alongside our new business team and other specialists from around the business;
    • Working with less experienced CRMs to build their skills in managing client relationships and acting as a source of expertise on technical issues.
  • What it definitely won’t look like:

    • Having to meet targets for chargeable hours despite having more important tasks to focus on
    • Filling out timesheets
    • Dealing with member service complaints – our role is strictly to focus on building rewarding relationships with scheme sponsors, leaving our award-winning administration service to support scheme members. 

Senior Client Relations Manager

Location: Leeds

Closing date:

Salary banding (depending on experience)

Full time (35 hours)

Leeds City Centre / Hybrid working - 3 days working from home, 2 days Leeds office

 

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with over 75 years’ experience of managing defined benefit and defined contribution pension schemes. It has £9.6 billion of assets under management (as at 30 September 2023) and 448,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. We are an innovative, forward-thinking organisation, investing in technology to improve the services we provide. TPT is ultimately owned by a pension fund, providing genuine alignment of interests with those of our clients and scheme members.

 

The role

We’re recruiting a Senior Client Relations Manager who can provide high-quality pension relationship management to the sponsoring employers and employer committees of TPT’s pension schemes. The role would also include supporting new business opportunities and leading the client relationship service to new trustee clients of TPT.  

The Senior Client Relations Manager will need to have a good working knowledge of pension scheme management, including knowledge of investment strategy and actuarial principles, together with a strong understanding of legislative issues affecting pension schemes. Excellent presentation skills are essential. 

This role will also support the Head of Client Relations in developing Client Relations Managers and Assistant Managers on technical and current issues.

We offer an excellent reward package including contributory pension, life assurance, 27 days annual leave + bank holidays.  

In an excellent location in Leeds city centre, we are close to the rail station.

 

How to apply

Please apply by emailing your CV & covering letter with salary expectations to hr@tpt.org.uk by clicking the button below.

The closing date for receipt of applications is ​Monday 24th June 2024 at 9am.

Applications will be shortlisted on receipt.

Strictly no agencies please.

 

TPT Retirement Solutions is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.