Sending documentation to TPT
We would recommend, given the ongoing risk of postal services disruption, that you refrain from sending in original versions of formal identification or certificates and instead send officially certified copies.
(A certified copy of the original document has to be certified by: a Doctor, Post Office, Bank, Notary Public, or an individual you have known for 2 or more years and who you are not in a relationship with and is not a family member.)
If you need to contact us and you are not submitting documents, please call or email using the details below – we are finding that postal deliveries are still variable.
Please email email@example.com or call us on 0113 234 5500.
Your pension payments
Payment of benefits is our priority and your pension payments will be unaffected.
We have arrangements in place to manage the process of payments remotely during this time.
Pension payments scheduled for the coming weeks and months will be prepared and processed on the expected dates and payslips will be issued as usual. If you use our online portal, your payslip will be uploaded securely on line or it will be posted to you.
Accessing your pension payslip
Given the potential disruption to the postal service at this time, you may wish to access your payslip online.
If you do not have access to your online portal, please contact us on 0113 234 5500 to ask for your activation details to be re-issued.
This will also enable you to:
• Update your personal details
• View your payslip and P60’s
• Amend your bank details
• Send an enquiry direct to your scheme administrator
COVID-19 and your pension - where to get help and avoid pension scams
The UK Pensions Minister, Guy Opperman, and the various pension regulatory bodies have issued a document which helps answer many of the questions you may have on how the current economic environment could affect your pension and retirement plans, click the link below to download.
COVID-19 and your pension - where to get help
Please also remember that in these challenging times, pension savers are being increasingly targeted by scammers attempting to lure them to ‘safe havens’. We recommend you exercise extreme caution if you are considering transferring your pension and visit ScamSmart which has specific guidance relating to COVID-19.
The FCA in conjunction with the TPR have also recently published a helpful fact sheet on DB transfers. Please click on the link below and read this if you are thinking about, or in the process of, transferring from your DB scheme:
Considering a pension transfer: defined benefit
For more information you can also visit the Money and Pensions Service.
If you have any further questions, please contact firstname.lastname@example.org or call us on 0113 234 5500.