TPT’s defined contribution (DC) activity has been recognised with two key industry awards - DC Pension Scheme of the Year and Best website for members.tpt.org.uk.
The team has also been highly commended in the category of Multi-employer DC Provider of the Year at the Pension and Investment Provider Awards 2021.
The DC Pension Scheme of the Year award (Pensions Age Awards) celebrates DC schemes that have developed their proposition with a clear focus on meeting member needs. The judges stated that TPT:
showed a real willingness to gather member feedback and act on its findings, making considerable improvements in three areas to provide members with quick and easy access to information.
Alongside providing options for more ethically-focused members and working to improve customer engagement and satisfaction, it has carried out significant work to personalise and modernise communications.
The team has redesigned key member touchpoints, like the online Retirement Savings Account, and made communications such as members’ annual statements more engaging and easier to understand.
The judges said that the team’s work, alongside investments in its people, has “paid dividends, with customer satisfaction increasing during the pandemic when many others saw satisfaction falling. At the height of the UK lockdown, employer satisfaction reached a peak of 87.5 per cent and 86.8 per cent for members. TPT has also seen excellent results in its fund performance and, over the past five years, DC membership has nearly doubled. TPT has turned a good DC scheme into an exceptional one.” You can read the full winner’s write-up here.
Find out more about our Defined Contribution services >
The team also launched a brand new members’ website (members.tpt.org.uk
) in October 2020, which has been named ‘best website’ at the Investment Marketing Innovation Awards. The site splits member journeys into four stages – save, grow, plan and spend – and features short educational videos on each stage.
The judges commented:
TPT was able to take a difficult topic and simplify it. A simple, easy to navigate, well laid out site
Find out more about our 'best website' award win >
Find out more about our commendation >
TPT’s work to improve its member services and gather strong member feedback has most recently been acknowledged at the Pension and Investment Provider Awards 2021 – earning it ‘highly commended’ in the Multi-employer DC Provider of the Year category.