We are committed to protecting your privacy and we promise to treat it securely, fairly and lawfully.
When we collect any personal information through our website, we will be up front about how we will use it and why we collect it and what we intend to do with it.
What are Cookies and what other technologies will we use?
"Cookie" - A cookie is a small piece of information which is sent to your browser and stays on your computer or mobile device when you visit our website. Cookies are widely used in order to make websites work and they do not damage your device, they are merely used to 'remember' you when you visit again and will transport information about how you use our website to us. Cookies alone cannot be used to identify you and it does not keep any of the data it collects.
The cookies used by us fall into the following categories:
1. Strictly Necessary
These cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of our website. Without these cookies, services you have asked for cannot be provided.
Performance cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you - all information collected is anonymous and is used to help us improve our website.
Functionality cookies are used to provide other services such as our online calculators and certain navigation elements of the website which enhance your browsing experience. They can also enable us to remember setting choices you make to improve your visit.
Targeting cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of the advertising campaign.
We use retargeting cookies so that we may serve advertising to you after you have left our site. We work with third parties who may place cookies on your web browser to enable us (and other advertisers) to serve you with adverts based on your search activity.
On our website we use the following types of cookies:
- _hjid - used by Hotjar and is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Expires after 365 days.
- _hjIncludedInSample – used by Hotjar to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Expires after 365 days.
- _ga – Cookie set by Google Analytics to identify unique users. Expires after 2 years.
- _gat – Cookie used by Google Analytics to throttle request rate. Expires after 1 minute.
- _cfduid - used by Dotdigital to enable their infrastructure provider, Cloudflare, to manage security and load balancing. Expires after 180 days.
dm_i, recordID, sessionID - used by Dotdigital to track and identify a visitor as an Engagement Cloud contact whilst they browse our pages. This data is then used for better segmenting and targeting of contacts. Expiry ranges from 20 minutes to 365 days.
"Local storage" - Like a cookie, local storage is stored locally on your machine, within your browser like cookies, history, saved pages etc.
Unlike cookies the information collected by local storage is not sent to an internet server unless there is a specific reason for us to store the data collected (i.e. for analytics purposes).
"Tags" - A tag is a small piece of code which is placed on our website and collects data. This code would only collect data on our website. A tag will not be stored on your browser, however it may use a cookie which could be placed on your browser.
Further information on cookies and local storage
The Cookie settings on this website are set to 'allow all cookies' to improve the overall performance of our website and give you the best user experience.
If you carry on using our website, you consent to this and you do not need to do anything further.
You can disable advertising retargeting cookies here:
For further information on cookies and local storage. Please go to: